Q. Why is my campaign ID not appearing in Campaign Insights?

A. In most cases, a campaign is not appearing in Campaign Insights because one of the line items of that campaign contains video creative.

The SlotViewable and SlotClicked events, from which the Insights reports pull the data from, do not apply to video creatives and cannot recognize campaigns containing video.

You can look in Google Ad Manager to see if a campaign contains a video creative by following these steps:

 

1: In Google Ad Manager, search for the campaign that is not appearing in Insights and select it.

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2: Select each line item from the Order

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3: Confirm that no creatives contain video.

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4: If there are no video creatives, please contact support@permutive.com and we will investigate.

If you have any questions, please contact customer support by emailing support@permutive.com or chat to the Customer Operations Team via the LiveChat icon in the bottom right corner of your screen.

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