Subject Access/Erasure Requests

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How to Process

To process the above access or erasure requests please email with the users' permutive ID (or any other alias you have available).

Please batch these requests and send them on a weekly basis. 


Right of Access 

The right of access, commonly referred to as subject access, gives individuals the right to obtain a copy of their personal data as well as other supplementary information. It helps individuals to understand how and why you are using their data.

When requested from Permutive, you will receive a list of the cohorts the user is in (by the cohort code). 

Right to Erasure

Under Article 17 of the GDPR individuals have the right to have personal data erased. This is also known as the ‘right to be forgotten’.

When requested from Permutive, you will receive confirmation that the users' data has been deleted. 

Tip: Send these batches as soon as you are able to ensure they are processed within the 30-day time frame. 

If you have any questions, please contact customer support by emailing or chat to the Customer Operations Team via the LiveChat icon in the bottom right corner of your screen. 

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